Privacy Policy

At La Guirlande Française, operated by Elles Untold (Siret: 903 015 543 00015), we are committed to protecting the privacy of your personal information. This privacy policy explains how we collect, use, and protect your data when you visit and use our website.

1. Collection of Personal Information

We collect personal information when you perform the following actions on our website:

  • Placing an order: Name, shipping and billing address, email address, phone number.

  • Contacting us via the contact form: Name, email address, content of your message.

  • Subscribing to our newsletter (if applicable): Email address.

  • Browsing the website: Connection and usage data (IP address, pages visited, duration of visit, browser type), collected via cookies and similar technologies.

2. Use of Collected Information

We use the information we collect for the following purposes:

  • Processing and managing your orders: Including billing, shipping, and tracking your customized products.

  • Customer service: Responding to your inquiries, managing your requests and returns.

  • Improving our services: Analyzing site usage to optimize user experience and product efficiency.

  • Marketing (with your consent): Sending you information about our products, promotions, or news via our newsletter.

  • Site security: Detecting and preventing fraud, abuse, and illegal activities.

  • Legal compliance: Meeting our legal and regulatory obligations.

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with third-party service providers who help us operate our website and conduct our business (e.g., payment services, shipping carriers, web hosting providers). These third parties only have access to your information as necessary to perform their functions and are required not to use it for other purposes.

We may also disclose your information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

5. Your Rights

In accordance with data protection regulations (GDPR), you have the following rights concerning your data:

  • Right of access: Request a copy of the information we hold about you.

  • Right to rectification: Request correction of any inaccurate or incomplete information.

  • Right to erasure ("right to be forgotten"): Request deletion of your personal data.

  • Right to restriction of processing: Request suspension of processing your data in certain situations.

  • Right to data portability: Receive your data in a structured, commonly used format.

  • Right to object: Object to the processing of your data for legitimate reasons.

  • Right to withdraw consent: Withdraw your consent at any time for processing based on consent.

To exercise any of these rights, please contact us at laguirlandefrancaise@gmail.com. We will process your request as promptly as possible and in accordance with legal requirements.

6. Cookies

Our website uses cookies to enhance your browsing experience. A cookie is a small text file stored on your device that helps us analyze web traffic or notifies us when you visit a particular site. You can choose to accept or refuse cookies via your browser settings.

7. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page. We encourage you to check this page regularly to stay informed of any updates.

8. Contact

If you have any questions regarding this privacy policy or how we process your data, please contact us:

Elles Untold (La Guirlande Française)
Siret: 903 015 543 00015
Email: laguirlandefrancaise@gmail.com